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Privacy Policy and CCPA Policy 


Last Updated: March 13, 2025 


I. Briefing
This Privacy Notice explains how MeetSpa, Inc., and its subsidiaries (collectively referred to as "MeetSpa" or "we") collect, use, protect, and share personal information. When we refer to "you" in this Privacy Notice, we mean any individual who uses MeetSpa’s products or services, such as a Professional, Host, supplier, contractor, employee, or any member of the public who interacts with us. If we control the purpose for which your personal data is processed, MeetSpa acts as the data controller of that information. In some cases, multiple data controllers within our group may handle your information, especially if you engage with different parts of our organization for various services.

This Privacy Notice applies to:

  • Your use of any of our services where we act as the data controller;
  • Job applications or work placements with us;
  • The supply of services to us involving personal data; and/or
  • Personal information collected from third parties where we act as the data controller.

Additionally, this Privacy Notice applies to our website, mobile apps, and other online services created or hosted by us, where we may collect personal information, for example, when you subscribe to newsletters or publications we offer. Our online services use cookies and similar technologies, which are detailed in our Cookies Policy. This Privacy Notice does not apply to third-party websites, services, or content that may be linked from our website; we are not responsible for their privacy practices. Our services are not intended for children under the age of majority in your jurisdiction. If you are under the age of majority, please do not use or provide any personal information through our services. If you believe we have collected personal information from a child under the age of majority, please contact us immediately.


II. User Information
"Personal data," "Personal Information," and "information" refer to any details that can identify you or are linked to you. We collect and process your personal information to offer you an optimal experience using our services. The table below outlines the types of information we collect, the sources of that information, the reasons for collecting it, and the third parties with whom we may share it.


Classification of Data

We categorize the types of data we collect based on the nature of the information and its purpose. Below are the specific classifications and the types of data associated with each:


1. User Data
Data collected about individuals using our services. This data is linked to a unique ID (Host ID or Professional ID) depending on the user type.

Categories of Data:

  • Name, email address, phone number (including country code), zip code, city
  • Government ID, title, and affiliated organizations (professional or employment-related information)
  • Uploaded photos, social media handles, website URLs associated with the user
  • Communications (email and chat features)
  • Identity verification information, which may include Social Security Numbers (SSNs)


2. Identity Verification Information
Data used to verify that users are who they claim to be.

Categories of Data:

  • Identity document images, facial images, ID numbers, and addresses (collected via Stripe)
  • Device information associated with identity verification
  • Stripe shares this data for fraud detection and service improvement, and may use it to enhance biometric verification technology.

If you object to the use of Stripe for biometric verification, you can contact us for alternative verification methods. For more details, you can review Stripe’s privacy policy here.


3. Device and Location Data
Data collected regarding the device you use to access MeetSpa services.

Categories of Data:

  • Internet and network information (IP address, browser type, device type)
  • Device ID information, method of sign-on


4. Platform Activity Data
Information about how you interact with the MeetSpa platform.

Categories of Data:

  • Access date/time, pages viewed, searches made, messages sent, inquiries made
  • Requests, reservations, reviews, boards created, analytics data, error logs


5. Cookies and Similar Data
Technologies used on MeetSpa's website to improve functionality and provide relevant services.

Categories of Data:

  • Cookies that track online activity and enhance user experience
  • Pixels and similar technologies that collect information about your interactions with our website


6. Information about Workspaces
Data related to the workspaces listed on our service, typically associated with businesses rather than individuals.

Categories of Data:

  • Address (street address, city, state, zip code, country)
  • Latitude and longitude, time zone, workspace capacity, contact info
  • Onsite entry instructions, Wi-Fi access details


7. Reservation Information
Details related to specific reservations made via the platform, each with a unique Reservation ID.

Categories of Data:

  • Start and end date/time, service descriptions, event details, attendee count
  • Pricing, taxes, fees, and communications regarding the reservation


8. Vendor Information
Data collected from vendors providing services through MeetSpa.

Categories of Data:

  • Vendor email, service descriptions, locations, contact details
  • Website, survey responses, vendor questionnaire responses


9. Survey/Feedback Information
Data collected when users fill out surveys, provide feedback, or communicate with us.

Categories of Data:

  • Survey responses, feedback, email correspondence


10. Contract Information
Details related to agreements signed between users.

Categories of Data:

  • Signed contracts, electronic signatures, affiliate information
  • Contract terms and other associated data


11. Sensory Information
Audio data collected during interactions, such as when you contact our support team.

Categories of Data:

  • Voice recordings from support calls, calls connecting users


12. Payment Data
Information related to payments processed through our platform.

Categories of Data:

  • Credit card and bank account information


13. Other Data
Additional information we collect based on how users engage with our services.

Categories of Data:

  • Calendar information (if access is provided), workspace Wi-Fi information
  • Miscellaneous communication data, details related to reservations, workspaces, or users


14. User Interaction/Dispute Resolution
Data collected regarding interactions between users or with third parties, particularly for dispute resolution purposes.

Categories of Data:

  • Information provided during user disputes or related to business needs


15. Background Check Information
Information gathered for background checks to ensure the safety and security of users.

Categories of Data:

  • Data associated with background checks for verification purposes


16. Employment History Data
Data collected during job or work placement processes with MeetSpa.

Categories of Data:

  • Reference checks, background checks, financial probity, criminal record, eligibility to work, vocational suitability, and directorship checks



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III. Legal Basis for the Use of Personal Data

We rely on the following legal grounds to process your personal data:

  1. Performance of a Contract
    We may need to collect and use your personal data to enter into or perform a contract with you. This could include commercial contracts, employment contracts, or agreements related to hosting or making reservations on the MeetSpa marketplace. Our processing activities are conducted in accordance with the MeetSpa Terms of Use Agreement (“PSA”) or other applicable business terms agreed upon with you or your organization.
  2. Legitimate Interests
    In certain cases, we may use your personal data for legitimate business purposes, provided it does not negatively impact your rights. These uses may include:
    • Direct marketing and communication (subject to consent if required by local laws)
    • Fraud prevention and internal administrative purposes
    • Personalizing services to enhance your user experience
    • Ensuring network and information security, including preventing unauthorized access and damage
    • Reporting criminal acts or threats to public security to the relevant authorities
  3. Compliance with Legal Obligations
    We may process your personal data when required by law, including compliance with employment, tax, and other regulatory requirements.
  4. Consent
    In certain circumstances, we may request your consent to process personal data, such as for marketing purposes when you or your organization are not already a client of MeetSpa, or for processing sensitive data like health or racial background information. You may withdraw consent at any time, but this may affect our ability to provide certain services that depend on your consent.


V. Disclosures of Your Personal Information

To provide our services and fulfill business purposes, we may disclose your personal information to various entities and subsidiaries within MeetSpa, subject to the legal bases for processing detailed above. This may include:

  1. Publicly Posted Information
    Some user information, such as profiles, workspace listings, reviews, and feedback, may be posted publicly on the platform. However, precise location details will not be disclosed publicly.
  2. Sharing Between Users
    Our services are designed to connect users. We may disclose your personal information to agents, third parties, or other users, such as event operators or parties involved in a reservation, to facilitate your interactions and ensure the performance of our contractual obligations.
  3. Our Service Providers
    We may share your information with trusted third-party service providers, including cloud providers, payment processors, insurance providers, auditors, background verification providers, and others. These providers are obligated to safeguard your information and only use it for the purposes for which it was shared.
  4. Other Disclosures
    In addition to the above, we may disclose your personal data in the following circumstances:
    • If you consent to the sharing of your information
    • If required to provide you with services
    • To law enforcement or regulatory bodies, including to comply with investigations or legal processes
    • To exercise and defend legal claims
    • If necessary to protect the rights, property, or safety of MeetSpa, our employees, clients, or others
    • As part of a merger, acquisition, bankruptcy, or similar corporate transaction
    • When permitted by law, including engaging in protected speech
  5. Third-Party Links
    Our platform may contain links to third-party websites not controlled by us. These third-party sites have their own privacy policies, which we recommend you review. We are not responsible for their content or privacy practices, and use of these links is at your own risk.
  6. Building Management and Owners
    Personal information related to reservations and compliance with property management agreements may be disclosed to building management, landlords, and other associated entities. This is to facilitate Host Services and comply with applicable laws.


Data Security and Third-Party Access

Any third parties we share your data with are obligated to protect it and use it only for the services they provide on MeetSpa’s behalf. They are required to dispose of your data according to MeetSpa’s procedures once it is no longer needed, unless they are legally bound to retain it.

Sensitive personal data will only be shared with third parties once we have obtained your explicit consent unless required by law.

We may also share non-identifiable data in compliance with applicable laws.


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VI. Retention

We retain the information we collect for no longer than is reasonably necessary to fulfill the purposes for which such data was originally collected, in accordance with our internal data retention policies, or to comply with our legal and regulatory obligations.

A maintained copy of our retention policy is available upon request. Should you wish to review our retention policy, please contact us.


VII. Security

We are committed to protecting the security of any personal information you provide. We have implemented reasonable administrative, technical, and physical measures to safeguard the personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. Access to personal information is restricted on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.

All financial information you provide, such as credit card data, will generally be transferred over a Secured Socket Layer (SSL) connection (provided that it is supported or enabled on your browser). Despite these protections, any information submitted over the Internet could be intercepted or otherwise corrupted during transmission, and we cannot guarantee the complete security of any data submitted over the Internet. Sensitive personal information is stored on servers or locations protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. These servers are under our control at all times but may be hosted, managed, or otherwise maintained by third-party service providers with whom we contract. These third-party service providers have no right to use or access this data other than in performing their services for us.

All employees, officers, contractors of MeetSpa, and third-party providers with access to confidential information are subject to access controls and confidentiality obligations. We require our third-party data storage providers to comply with appropriate information security industry standards.

While we continually strive to ensure that our systems and controls reflect technological changes, the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of your data transmitted to our online services, which is done at your own risk.

If you communicate with us using non-secure web platforms, you assume the risks that such communications may be intercepted, not received, delayed, corrupted, or received by persons other than the intended recipient.

Once we have received your information, we will take reasonable steps to use procedures and security features to prevent unauthorized access, modification, or disclosure.

You may access and change certain information you submitted during registration (if you have registered on the Site) at any time by providing your username and password. Please keep your password in a safe place and do not provide this information to anyone. We strongly encourage you to check the accuracy of your data regularly as we will use your email, phone number, and home address to communicate with you regarding products or services you have requested. We will not be liable for any problems or difficulties arising from your failure to keep your information up to date.


IX. Your Marketing and Ad Choices

Like most businesses, MeetSpa advertises and markets its Services in various ways. We may use cookies and related technologies to recognize you and collect information about your activity on our websites. For details about how we use cookies and your options, please refer to our Cookie Policy.


XIII. California Privacy Rights

If you reside in California, you have specific rights regarding your personal information. Please see our California Consumer Privacy Notice.


XV. Children's Policy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA). Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we discover that we have collected personal information from a child under the age of 18, we will promptly delete such information.

Parents are encouraged to supervise their children's online activities and consider using other means to provide a child-friendly online environment. Additional information is available on the Direct Marketing Association's home page at www.the-dma.org. To learn more about COPPA, visit the Federal Trade Commission home page at www.ftc.gov.


XVI. Agreement and Changes

By submitting your personal information through our website, you agree to the collection and use of your personal information as described above. If you do not agree, please do not provide any personal information via our website.

As technologies and data governance practices evolve, and data privacy laws (and surrounding guidance) change, we may need to revise this Privacy Notice. You should review this page regularly to ensure that you are aware of any changes to its terms.

If we update our Privacy Notice, we will indicate this next to the Privacy Notice link on the front page of our Site. If there are material changes to the Privacy Notice, we will prominently post and/or communicate such changes prior to implementing them. Information collected under previous versions of our Privacy Notice will then become subject to the terms of the new Privacy Notice.


XVII. Contact Information

If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from us in the future, you can contact us. Please note, we do not accept consumer rights requests via email.

If you have any questions or comments regarding our privacy practices or how we or our service providers treat your personal information, please contact us at legal@meetspa.net.


CALIFORNIA CONSUMER PRIVACY POLICY

The purpose of this California Consumer Privacy Notice (as updated from time to time, this "CA Privacy Notice") is to explain our data collection and privacy practices when you use our Services. This CA Privacy Notice is incorporated into, and in turn incorporates, the terms of MeetSpa's general privacy policy. Please read this entire CA Privacy Notice carefully to understand our practices regarding your personal information. If you are an employee, agent, contractor, officer, director, or other personnel of MeetSpa, or if we process your information as part of a business-to-business transaction, your rights under the CCPA are limited.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with certain additional privacy rights related to the personal information we collect about you. Generally, the CCPA provides you with rights to know about the personal information we collect about you and rights to have personal information we collected from you deleted in certain circumstances. Please see below to learn more about your rights under the CCPA and our practices. Not all of your personal information is subject to the CCPA. The CCPA does not apply to personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA). Your personal information may be subject to these other privacy laws, and the personal information we maintain may be exempt from the CCPA.

1. What Is Personal Information?

The CCPA defines personal information as information that "identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular" California consumer or household. Personal information does not include publicly available information or consumer information that is de-identified or aggregate consumer information.

2. What Personal Information Do We Collect About You?

We collect or generate personal information about you in several ways, depending on our relationship with you. Our general privacy policy describes our collection and use in more detail, but for CCPA purposes, we may collect the following categories of information:

  • Personal Identifiers: First and last name, previous name, address, telephone number, unique personal identifier, and signature.
  • Device and Online Identifiers and Related Information: Includes online identifiers, IP address, email address, account user name, mobile number, social media profile, unique device identifier, and other device information.
  • Demographic Information: Date of birth, household income data.
  • Financial Information: Transaction details, financial account information, account credentials.
  • Government Identifiers: Social security number, national ID, government-issued ID, driver’s license, passport, etc.
  • Protected Classification Characteristics: Age, national origin, marital status, sex, veteran status (Note: we do not collect gender identity or sexual orientation unless provided in connection with services).
  • Purchase History: Customer transaction history.
  • Internet and Application Activity: Emails sent, website tracking, browser visits, cookies, etc.
  • Location Data: Information about location via mobile or IP address.
  • Sensory Data: Audio data (e.g., voice recordings when contacting us).
  • Professional or Employment Information: Occupation, employer, employment history.
  • Inferences About You: Preferences, behavior, and attitudes inferred from data.

3. How Do We Use Your Personal Information?

We use your personal information for the purposes described in Section IV of our general Privacy Policy. We may share this data to facilitate reservations and interactions between customers and to enable your use of the MeetSpa marketplace.

4. Sources of Information

In addition to sources described in our general Privacy Policy, we collect information from customers, service providers, analytics companies, social networks, and other users.

5. Who Do We Share Your Personal Information With?

We share information with other users, third-party vendors, and trusted service providers like cloud providers, web developers, and payment processors, etc.

6. Do We Sell Personal Information?

We do not sell personal information to third parties, as defined under California law, and have not done so for the past 12 months.

7. Rights to Know About My Personal Information?

You have the right to request details on the personal information we collect, including sources and purpose, and request specific data on your transactions and interactions.

8. Rights to Delete My Personal Information?

You may request that we delete your personal information, subject to exceptions.

9. How to Exercise My CCPA Rights?

Submit a request via our support team. You may also authorize another person to make a request on your behalf with written permission.

10. How Will You Verify My Identity for CCPA Requests?

We will verify your identity using reasonable methods. If we cannot verify your identity, we cannot respond to your request.

11. CCPA Non-Discrimination Rights?

We will not discriminate against you for exercising your CCPA rights, including denying services or charging different prices.

12. Contact Us

For questions about this CA Policy, please contact us.