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Terms


Last Updated: March 16, 2025 


Welcome to MeetSpa. Please take time to read this terms of use agreement carefully as it governs your use of our platform to book and list workspaces and services as well as interact with other platform users. These Terms of Use form a legally binding agreement between you ("you") and MeetSpa ("MeetSpa," "we," or "us") governing your use of our services (as defined below).

PLEASE READ THESE TERMS CAREFULLY BEFORE USING MEETSPA.

BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, ACCESSING, OR USING MEETSPA, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO FOLLOW THEM, INCLUDING MEETSPA’S PRIVACY POLICY (COLLECTIVELY, THE “TERMS”).

IF YOU DO NOT MEET THE ELIGIBILITY REQUIREMENTS OR DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE MEETSPA’S SERVICES. CONTINUED USE OF THE PLATFORM INDICATES YOUR ACCEPTANCE OF THESE TERMS.

Importantly, except where prohibited by applicable law, this agreement contains waivers of class actions and jury trials and an agreement to submit all claims and disputes to binding arbitration. If you do not agree to all the terms and conditions of this services agreement, including those governing disputes, you may not use our platform or services. By agreeing to these terms, you waive your right to pursue legal claims in court (except for cases eligible for small claims court). Any disputes will be resolved through neutral arbitration rather than by a judge or jury.



Overview

MeetSpa provides an online platform that connects users seeking temporary workspaces. We do not endorse, verify, or guarantee the quality, safety, or suitability of any Professionals, Hosts, or Workspaces listed on our platform. Any designations or badges displayed on the platform are based on available information, which may come from other users or third parties and may be outdated or inaccurate. Hosts and Professionals operate as independent contractors and are not affiliated with MeetSpa. They are solely responsible for the quality, condition, and availability of any Workspace they offer.

This MeetSpa Terms of Use Agreement (“TUA”) is a binding contract between MeetSpa and the individual or entity registering to use our platform (“User” or “you”). It outlines the terms and conditions governing your use of MeetSpa’s marketplace for booking or listing workspaces through our website and mobile applications. This agreement also defines the responsibilities and obligations between you and MeetSpa, as well as between you and other users.

The “Platform Service” refers to the MeetSpa mobile applications and websites, which function as an online marketplace for spa, salon, and health facility owners (“Hosts”) to list temporary workspaces for rent (“Listings”) and for licensed beauty and wellness professionals—including massage therapists, barbers, cosmetologists, nail technicians, tattoo artists, eyelash technicians, makeup artists, and medical spa therapists (“Professionals”)—to browse and book available spaces.


General Terms


1.1Access and Use of Our Marketplace and Services

(a) Marketplace Services. MeetSpa is an online marketplace that connects users with a variety of temporary workspaces (“Services”). Our platform supports two primary types of users:

  1. Professional, e.g., our users who rent workspaces from Host; Hosts, e.g., our users who Host workspaces to Professionals.

MeetSpa connects users via the MeetSpa Marketplace (“Marketplace”), an online space where users can interact, communicate, and transact directly through “Reservations” or “Bookings.” We are committed to enhancing the Marketplace and may periodically update or modify it at our discretion. We are not responsible if any changes we make affect your use of the Marketplace.

MeetSpa is not the owner or operator of any Spa, Salon, or Workspace. Our role is strictly to provide a space where users can access available services. The Marketplace is designed to facilitate connections between Professionals and Hosts to reserve Workspaces. MeetSpa disclaims any responsibility for the content or information provided in listings, as well as the legality, safety, or appropriateness of any Workspace or reservation. Users assume all risks when making or accepting a reservation. If at any point a user feels uncomfortable or unsafe with the conditions of a reservation, they should cancel it immediately. By using the Marketplace, you acknowledge and agree that MeetSpa does not offer Professional or Host services, nor is it liable for any services rendered by Hosts or Professionals.

(b) Host Terms. Hosts can list their specific location, room, suite, or other areas (“Workspace”) on the MeetSpa Marketplace, allowing Professionals to book them for specific times. If a Host provides any services related to the use of their Workspace, these services must be processed through the Marketplace. Each Workspace is detailed in a “Listing,” which includes its availability, pricing, additional fees, rules, and terms.

MeetSpa does not own, lease, or manage any Workspaces listed on the Marketplace, nor do we influence whether a Reservation is accepted. Hosts are fully responsible for the management of their Workspaces, Listings, and any additional Host services provided. Hosts can also choose to promote their Listings for a fee. When paid for, promoted Listings will be featured prominently in the Professional dashboard home feed and clearly marked as promoted. MeetSpa offers a variety of pricing plans, including subscription options, for posting and promoting Listings. Pricing information is available through MeetSpa Services and is subject to change at our discretion.

(c) Requirements for Eligibility.
To access and utilize the MeetSpa Marketplace, including creating an account or using any of our services, you must be of legal age in your jurisdiction and capable of entering into legally binding agreements. By using our services, you confirm that you meet these eligibility criteria. If you do not meet these requirements, you must refrain from accessing or using the Marketplace.

Additionally, you agree to comply with all relevant export control laws in your local jurisdiction. You acknowledge and agree to adhere to any specific rules or requirements that apply to a reservation, as outlined in any confirmation email or other communication you receive (the "Rules").

As part of your obligations, you are responsible for ensuring that all necessary health, safety, and hygiene measures are followed for yourself and any Hosts or Professionals. MeetSpa may update these safety guidelines from time to time at its discretion, so we encourage you to check for updates regularly, including reviewing the latest version at the time of your reservation. For further guidance, refer to health authorities such as the World Health Organization, the Centers for Disease Control, and relevant local government agencies.

While we aim to curate best practices in our safety measures, we emphasize that these are not a substitute for common sense. MeetSpa does not assume responsibility or liability for any of the following:
Failure by a User to provide a safe, any risks related to the spread of infectious diseases or other unsafe conditions arising from the use of our services, healthy, or sanitary service or environment, unsafe or unsanitary conditions, even if a Host follows the provided safety guidelines.

(d) Reservations and Bookings. When Users make a reservation (such as when a Host confirms a Professional's request), they are entering into a direct contract with one another. MeetSpa is not a party to these contracts and is not responsible for any agreements made between Hosts and Professionals. You acknowledge that MeetSpa does not act as an agent for any user. Users are strictly prohibited from using the Marketplace to facilitate contracts outside of the Marketplace. 

(e) Third-Party Services and Content. MeetSpa provides access to third-party services through the Marketplace, over which we have no control. While we do not endorse these third-party services or providers (such as Hosts), we may, at our discretion, conduct screenings or background checks on users, though this is not a requirement in all cases. Please note that MeetSpa assumes no liability for any third-party services or service providers.

(f) User Interaction. The Marketplace allows users to communicate with one another, but personal contact information should not be shared in order to encourage transactions outside of the Platform. You are strictly prohibited from using the Marketplace to exchange personal details, solicit business, or facilitate off-marketplace agreements. All communications should be directly related to reserving workspaces and services within the Platform. MeetSpa disclaims any responsibility or liability for any losses or harm resulting from users sharing personal information or engaging in transactions outside of the Marketplace. For more information on appropriate communication practices, please refer to MeetSpa's Guidelines. We may remove any messages containing personal data or suspend accounts that violate these terms. 

(g) App Updates and Enhancements
By using the MeetSpa App, you agree to receive automatic updates or upgrades without needing to provide additional consent each time. These updates or upgrades may:

  1. Automatic Communication and Functionality
    The App (including any updates or upgrades) may cause your device to automatically connect to our servers to deliver the functionalities described in the App description or to introduce new features. This communication will also allow us to record usage metrics and enhance overall performance.
  2. Impact on Device Preferences and Data
    Updates or upgrades may alter certain settings or data stored on your device, including preferences, in order to align with new features and improvements.
  3. Collection of Personal Data
    As stated in our Privacy Policy, updates or upgrades may also result in the collection of personal information to enhance user experience and functionality.

You acknowledge that we are not responsible for any issues that may arise from the App’s performance if the update or upgrade is incompatible with your device or equipment. Should you wish to withdraw your consent to automatic updates or upgrades, you may do so by contacting us, subject to applicable conditions. 

(h) Dispute Resolution Between Users. MeetSpa may assist in facilitating the resolution of disputes between users, but we are not a party to any contract between users. We are not liable to you or any third parties for the quality, condition, or accuracy of any Workspace, Professional, or Host Services. Hosts and Professionals operate independently and are not affiliated with or controlled by MeetSpa. Hosts determine their own pricing, manage their own facilities, and apply any terms or conditions they deem appropriate for their Workspaces. Any interactions between Hosts and Professionals, or with third parties, are solely their responsibility. While MeetSpa reserves the right to intervene in disputes, we are under no obligation to do so and will not assume liability for any consequences resulting from such interactions.

(i) Adherence to Legal Requirements. You agree to comply with all relevant laws governing your use of the Workspace, Host Services, and Platform Services (including accessing and using the Platform), whether as a Host or Professional. Although we may offer general information to assist you in understanding certain responsibilities when using our services, we are not authorized to offer legal advice. If you are uncertain about how to comply with legal requirements, we strongly recommend seeking legal counsel regarding Listing or Reserving a Workspace. The term "Laws," as referenced in this agreement, includes all applicable federal, state, local, and other governmental regulations, statutes, ordinances, codes, court orders, and any private contractual obligations.

(j) Non-Circumvention Agreement. Both Professionals and Hosts acknowledge that MeetSpa has invested significant time, effort, and resources in developing its catalog of Listings, Workspaces, Hosts, and Professionals. This collection of information is valuable and owned exclusively by MeetSpa. As a result, both parties agree not to circumvent or bypass MeetSpa’s ownership of such information, either directly or indirectly, unless explicitly authorized by MeetSpa. The following actions are prohibited without MeetSpa’s prior written consent:

  1. Engaging in Transactions Outside MeetSpa
    Professionals and Hosts shall not engage in any transactions with any party introduced via the MeetSpa platform (referred to as the “Introduced Party”) that may directly or indirectly compete with, replace, or diminish MeetSpa’s ability to benefit fully from the transactions outlined in this agreement. Specifically, this includes:
    • Entering into any agreement to contract, hire, or collaborate with the Introduced Party for services outside the Platform.
    • Accepting or soliciting transactions that involve contracting, invoicing, or compensating the Introduced Party for services outside of the Platform.
  2. Using Platform Information for Off-Platform Transactions
    Users agree not to use any information obtained through the MeetSpa platform—whether through messaging, reservation details, or any other feature—to initiate or conduct transactions related to MeetSpa’s Services outside of the Platform.
  3. Consequences of Breach
    If a Professional or Host violates this Non-Circumvention clause, they will be required to pay MeetSpa liquidated damages. The amount of damages will be 25% of the subtotal of the relevant reservation. This amount is intended as compensation, not as a penalty, and reflects a reasonable estimate of the revenue that MeetSpa would have received from the transaction. Payment of liquidated damages will be the sole responsibility of the breaching party and will serve as the exclusive remedy for MeetSpa.

(k) Communication With MeetSpa. By using our services, you agree that MeetSpa may contact you via phone, text (SMS), email, or electronic messaging through the Marketplace for account-related purposes, including marketing communication if you have opted in. You understand that receiving marketing communications is optional, and you can opt out at any time. You specifically consent to receive important account-related notifications through Mobile Notifications, which are necessary to fulfill contractual obligations. Standard mobile rates apply for these notifications. You can stop receiving these notifications by replying “STOP” or following the instructions within the messages. However, disabling notifications may result in missed important account-related messages, for which MeetSpa is not responsible.


1.2 Account Management and Financial Responsibilities

(a) Survival of Provisions. Upon the termination of this TUA or any agreement between you and MeetSpa, any provisions of this TUA that, by their nature, should survive such termination will remain in full force and effect. This includes, but is not limited to, provisions related to payment obligations, indemnification, liability, confidentiality, and any other terms that are intended to survive termination.

(b)Account Registration. To access and use MeetSpa’s Marketplace and Services, you must create an account with us (“Account”). During the registration process, you will be asked to provide essential information, which may include government-issued identification, business licenses, and/or cosmetology licenses. If applicable, you may also link your Account to third-party services like Apple or Google for registration. You can disable this connection at any time through the third-party service’s settings.

If registering on behalf of a business or legal entity, you confirm that you have the necessary authority to bind that entity to the terms outlined in this TUA and any other relevant agreements. Misrepresentation of your affiliation or authority could result in immediate account termination, legal action, and financial penalties. The information you provide will be verified through third-party services, and you will not be granted access to our services until verification is complete.

(c) Account Security and Responsibilities. For the protection of your Account, you must create a secure password and provide a valid email address (“Credentials”). You agree to maintain the confidentiality of your Credentials and are responsible for all activities occurring under your Account, even if unauthorized. This includes any actions performed by employees, agents, or representatives associated with your Account.

You are solely accountable for the actions and communications of any third parties you authorize to act on your behalf (“Agents”). MeetSpa disclaims any liability for actions taken by your Agents. You may not transfer or assign your Account to another person or entity without our prior written approval.

(d) Termination of Account By You. You may terminate your Account at any time by notifying MeetSpa. Upon termination, you remain responsible for any obligations or actions tied to your Account prior to closure, which may include:

  1. Payment of any outstanding Fees, Taxes, Fines, or other charges.
  2. Honoring existing reservations, including providing access to Workspaces previously booked by Professionals.
  3. Addressing any other liabilities arising from your use of the Platform or Services.

Please note that even after termination, MeetSpa may retain and continue to display public content, such as reviews, images, or comments, associated with your Account. Terminating your Account does not dissolve any ongoing contractual obligations you may have with third parties, including obligations to government authorities for tax purposes.

(e) Termination of Your Account by MeetSpa. MeetSpa reserves the right, in its sole discretion and in accordance with applicable law, to suspend or terminate your Account at any time, including limiting your ability to communicate with other users, process payments, or complete Reservations. Account suspension or termination may occur without prior notice or liability under the following circumstances:

  1. If we determine that your use of the Platform poses a risk to MeetSpa, other users, or third parties.
  2. If there is evidence of fraudulent activity, whether actual or potential, associated with your Account or actions taken on your behalf.
  3. If you fail to respond to our communications or to communications from other users.
  4. If you fail to comply with the terms of this TUA, our Community Guidelines, the Cancellation and Refund Policy, or applicable legal requirements.

In the event of such termination, you forfeit access to your Account and any related services or benefits. Termination will not affect any obligations or liabilities you may have incurred prior to the termination, including payments, contractual agreements, or outstanding reservations.

(f) Account Maintenance and Updates. MeetSpa may request that you update your Account information at any time. This includes providing additional details about your Workspaces, updating payment information, or ensuring compliance with any changes in regulations. It is your responsibility to keep your Account current and accurate, including maintaining up-to-date contact and payment details. Failure to do so may result in disruptions to your access to our Services.

(g) Payments and Charges. By using MeetSpa's Services, you acknowledge and authorize MeetSpa to initiate charges for the goods or services you obtain through the Platform, including third-party services (such as Host Services). You understand that MeetSpa may collect and/or facilitate your payment of these charges on behalf of third-party service providers, including Hosts.

You agree that MeetSpa has the discretion to adjust the charges for services accessed via the Platform at any time, subject to applicable laws. While MeetSpa will make reasonable efforts to notify you of any charges incurred through your use of the Platform, you remain responsible for all charges under your Account, even if you were unaware of such charges. Payments for services provided by third-party service providers, such as Hosts, will be processed by MeetSpa as their limited collection agent, and your payment will be considered the same as if made directly to the third party.

MeetSpa retains the right to pursue any available remedies for the collection of unpaid fees, damages, fines, or other sums you owe. These amounts will be assessed and determined by MeetSpa in accordance with this TUA, MeetSpa’s policies, and the terms of the Reservation Agreement set forth in the Listing.

(h) Taxes & Fines. As a Host, you are solely responsible for paying all taxes, levies, penalties, and other costs imposed by any governmental or regulatory authority related to the Listing or Reservation of Workspaces. This includes, but is not limited to, sales tax, occupancy tax, value-added tax (VAT), goods and services tax (GST), duties, usage or permitting fees, and any other taxes imposed by municipalities, states, provinces, or other governments (collectively referred to as "Taxes"). Except as required by law, MeetSpa will not calculate, track, remit, or report Taxes on your behalf. You are responsible for the accurate calculation, timely remittance, and maintenance of records related to Taxes owed for using the Platform Services. If any taxing authority demands that MeetSpa pay these Taxes on your behalf, you are immediately liable for the owed amount and must reimburse MeetSpa upon request. You are also responsible for any penalties or Fines resulting from non-compliance with this TUA, including those imposed by regulatory bodies, law enforcement, or other third parties. This includes penalties for losses incurred due to non-compliance or misuse of the Platform. MeetSpa does not provide tax advice, and we recommend that you consult with a tax advisor regarding your tax obligations.

(i) Host Charges and Additional Fees. A Reservation provides limited access to a Workspace as described in the Listing and, where applicable, the Reservation Agreement. Hosts charge a fee for this access, referred to as the "Reservation Price." If Host Services are provided to complement the use of the Workspace, these services must be processed through the Platform. Should you exceed the terms of your agreement (e.g., using the Workspace beyond the agreed duration), you will be liable for Additional Fees, as detailed in the Fees Overview. The determination of these Additional Fees depends on factors specified in the Listing. As a Professional, you are solely responsible for any damages caused to the Workspace or its amenities by anyone you invite to the Workspace. Hosts are required to notify us within 72 hours if a Professional exceeds the allowed usage and request payment for Additional Fees. MeetSpa reserves the right to reasonably assess whether the Host is entitled to receive Additional Fees in accordance with this TUA, the applicable policies, and/or the terms set in the Reservation Agreement between the Professional and Host.

(j) Most Favored Customers. Professionals and Hosts agree that any rate charged to Professionals via the Platform must be equal to or better than any rates made available through the Host's own direct reservations or third-party channels. Any terms, conditions, or restrictions—such as cancellation policies—applied to a Workspace or Service listed on the Platform must be no more restrictive than those associated with any comparable Workspace or Service made available through the Host’s other reservation channels.

(k) Payment. You will timely and fully pay any Fees, Deposits, Taxes, Fines, or other amounts you owe under this TUA. If you owe amounts and we are unable to receive payment through the Platform for any reason, then we may require that you pay through other means (such as direct debit, wire transfer, or cashiers’ check). We may set-off any amounts owed to us through collection of funds that would otherwise be payable to you through the Platform. You are responsible for any costs or expenses associated with our recovering of Fees, Taxes, or Fines owed, including our legal fees or expenses. In our discretion, any late payments of more than 7 days may incur a late charge of up to ten percent (15%) and accumulate interest of thirty-five percent (35%) per annum until delinquency is resolved, or where such amounts are in contravention of local laws, the upper limit of interest that can be reasonably charged on late payments. We may use any legal means available to us to collect delinquent payments, including collections agencies or court filings. 

(l) Collection & Payment Processing. Payments between users or between MeetSpa and users on the marketplace (“Payment Processing”) are facilitated by Stripe. By agreeing to this TUA or continuing to operate as a Professional or Host on MeetSpa, you consent to be bound by the Stripe Services Agreement, which includes the Stripe Connected Account Agreement (collectively referred to as the "Stripe Agreement"). This agreement is subject to updates and modifications by Stripe from time to time. The specific Stripe entity with which you contract will be outlined in the Stripe Agreement.

To use Payment Processing, you must provide accurate and complete information about yourself and your business, and you authorize us to share this information with Stripe. All bank and credit card details are processed and securely stored by Stripe, following their security protocols. MeetSpa does not store your payment information, nor is it responsible for ensuring the safety or security of such data. Your continued use of Payment Processing depends on your adherence to the Stripe Agreement. If Stripe terminates the Stripe Agreement, you may lose access to the marketplace, or your Account may be suspended or terminated. MeetSpa may, at its discretion, add or change payment processing services, which may be subject to additional terms and conditions.

Appointment of MeetSpa as Payment Collection Agent
Each user (such as Hosts and Professionals who facilitate transactions via our marketplace) who collects payment for services rendered ("Collecting User") designates MeetSpa as their limited payment collection agent solely for the purpose of receiving funds from other users ("Paying User") purchasing such services. The Paying User acknowledges that, while MeetSpa is not directly involved in the agreement between the Paying User and the Collecting User, MeetSpa acts as the Collecting User’s payment collection agent, exclusively for the purpose of receiving payments from the Paying User on the Collecting User’s behalf. Once the Paying User makes a payment to MeetSpa, their payment obligation is considered fulfilled, and MeetSpa is responsible for transferring the funds to the Collecting User as outlined in this TUA. If MeetSpa fails to remit any funds, the Collecting User’s recourse is limited to MeetSpa, and not the Paying User directly. The Collecting User agrees that payments made by Paying Users through MeetSpa are equivalent to payments made directly to them. The Collecting User will fulfill the purchased services for the Paying User as if the payment had been received directly.

In the event of a refund, MeetSpa may return funds to the Paying User according to the terms of this TUA. The Collecting User acknowledges that MeetSpa’s obligation to remit payment is contingent upon successful receipt of funds from the Paying User. MeetSpa is only obligated to pay the Collecting User for amounts actually received by MeetSpa from the Paying User in accordance with this TUA. By appointing MeetSpa as the limited payment collection agent, MeetSpa assumes no liability for the actions or omissions of the Collecting User.

(l) Service Fees Charged by MeetSpa. MeetSpa charges service fees for access to and use of the Platform and its associated services. Hosts are subject to Host Fees, while Professionals are charged Professional Fees (collectively referred to as "Service Fees"). Detailed descriptions of these fees can be found in our Fees Overview. All applicable Service Fees and Taxes will be displayed to users prior to the completion of a Reservation. MeetSpa reserves the right to modify its fees at any time, and any changes will become effective after reasonable notice has been provided.


Section 2: Marketplace and Services


2.1 Ownership, License, and Restrictions

(a) Additional Terms for App Usage from the Apple App Store and Google Play Store. When downloading or using any app provided by MeetSpa designed for use on an Apple iOS-powered mobile device (an “iOS App”) or an Android-powered mobile device, the following conditions apply:

You acknowledge that the agreement (TUA) exists solely between you and MeetSpa, not with Apple, Inc. (“Apple”) or Alphabet, Inc. (“Google”). Your use of the iOS and Android App must adhere to Apple’s and Google’s current App Store Terms of Service.

MeetSpa, not Apple or Google, is responsible for the iOS or Android App, including its services and content. Both Apple and Google are not required to provide maintenance or support for the app. To the fullest extent allowed by law, Apple and Google will not bear any warranty responsibility for the iOS or Android App.

In case of claims related to the iOS or Android App, you agree that MeetSpa, and not Apple or Google, will handle any issues, including product liability claims, service compliance with legal requirements, and consumer protection matters. Additionally, MeetSpa is solely responsible for addressing any third-party intellectual property infringement claims concerning the iOS or Android App.

You also agree to follow all third-party terms when using the iOS or Android App.

Apple, Apple’s subsidiaries, Google, and Google’s subsidiaries, shall be considered third-party beneficiaries of this TUA in relation to your use of the iOS and Android App. Upon your acceptance of this TUA, both Apple and Google have the right to enforce this agreement as third-party beneficiaries regarding your use of the app.

(b) Ownership of MeetSpa’s Intellectual Property. MeetSpa holds all rights, titles, and interests in the marketplace and its services, including all intellectual property ("IP") associated with them. This encompasses any patents, copyrights, trademarks, trade secrets, and other proprietary rights, whether registered or pending. By using your Account, you are granted a limited, temporary, revocable, non-transferable, non-exclusive license to access and use the marketplace and services solely as described in this TUA, and only through the official marketplace interface. This license does not grant you ownership or any additional rights over the IP. You are prohibited from registering, claiming ownership, sublicensing, or using the marketplace, services, or IP in violation of the TUA or any applicable laws. Additionally, you may not reverse engineer, copy, or reproduce any portion of the marketplace, services, or IP unless expressly permitted. Should your use of the marketplace or services exceed the scope of this license or if we suspect interference with the normal operation, we reserve the right to suspend or terminate your Account and take legal action as necessary.

(c) Authorized Use of MeetSpa’s Brand and Materials. We may provide you with specific digital assets, such as logos ("Logos"), to assist you in advertising your workspace to potential professionals. These Logos should only be used for the promotion of your workspace as per the guidelines we provide. You may not use these Logos, the marketplace, or its services in any unlawful, competitive, or unauthorized manner that could harm the reputation of MeetSpa. Modifying or misusing the Logos outside of our given guidelines is prohibited. If we decide to terminate your right to use the Logos, we will notify you, and you must stop using them immediately.

(d) External Links and Third-Party Services. Certain marketplace features may rely on third-party services, such as Google Maps for navigation. When using these features, you are subject to the terms and conditions of the third-party providers. By clicking on links that redirect you to third-party websites or services, you acknowledge that you are leaving the marketplace and your use of those third-party sites will be governed by their respective terms and conditions.



2.2 Using the Marketplace 

You are responsible for making all arrangements necessary for you to have access to the Platform and for ensuring that all persons who access the Platform through your internet connection are aware of and abide by all applicable terms, including this TUA. MeetSpa may require additional conditions or requirements to access and use the Platform, or specific areas or features of the Platform, at any time where reasonably necessary. Access to or use of certain features of the Platform may be subject to additional policies or guidelines or may require you to accept additional terms and conditions. In the event of a conflict between the TUA and the additional terms and conditions for a specific area of the Platform, the latter terms and conditions will take precedence with respect to that specific area of the Platform, unless otherwise specified. 

2.3 Content on the Platform 

(a) Posting Content. When creating or using the Platform and Services, you may be asked to or may voluntarily provide information about yourself, a Workspace, a Host Service, comments, or other information including text, images, or videos (collectively, “Content”). You represent and warrant that you are authorized to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. You may not provide any Content that is copyrighted by third parties without their express permission. You grant MeetSpa a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sublicense any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform or Services) or external use (such as in marketing or online advertising). If you cannot provide us the above license grant then you may not provide Content to us. You agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights. By submitting or posting Content, you also agree to waive any moral rights in and to such Content.

(b) Accuracy of Content. You will only provide Content to us that you own or have authorization to provide, and ensure that Content is accurate and complete. You must keep any Content current. We reserve the right, but shall not be obligated, to use public and private data sources to validate the accuracy of any Content. This may include validating your identity or business information, or verifying information about Workspaces. You will provide us with any additional information to verify the accuracy or completeness of any Content that you provide and we may condition your use of the Platform or Service on our ability to verify the accuracy and completeness of this Content. If you do not provide required Content to us when we request it, we may suspend or terminate your Account, cancel any reservations you have made or received, withhold payment, and/or impose and collect Fines.

(c) Prohibited Content. You may never post any Content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of other users; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Workspace; (v) contains marketing or promotional content unrelated to the details of a Workspace; or (vi) includes sensitive personal information, including payment, contact information, or personal account details. You will not knowingly or negligently provide any Content that contains viruses, Trojan horses, and other harmful content (collectively, “Viruses”). While we attempt to identify any Viruses, we are not liable for and disclaim all responsibility for ensuring that Content is free from Viruses.

2.4 Use of Platform & Compliance with Guidelines

MeetSpa has established Community Guidelines to help ensure positive and lawful use of the Platform. As a user, you are required to review and comply with these guidelines whenever you use the Platform, interact with other users, or engage in any Workspace activities. If you notice another user violating the guidelines, you may contact us; however, MeetSpa is not obligated to monitor user activity for compliance and is not liable for any violations by users.

Alongside abiding by the Community Guidelines, you agree to use the Platform and Services only for lawful purposes and in accordance with this TUA. Specifically, you agree not to:

  • (a) Engage in any activity that disrupts the proper functioning of the Platform or Services.
  • (b) Impersonate MeetSpa, its employees, or any other users or entities in any manner.
  • (c) Violate any relevant laws or regulations, including those governing data export or software use across borders.
  • (d) Use the Services in a way that could damage, disable, or impair the site, or interfere with other users’ ability to enjoy the Platform.
  • (e) Collect or store another user's personal data or any other information without their consent.
  • (f) Exploit, harm, or attempt to exploit or harm minors by exposing them to inappropriate content or collecting their personally identifiable information.
  • (g) Transmit, receive, upload, download, use, or reuse any materials that violate the TUA and Community Guidelines.
  • (h) Engage in any form of unsolicited advertising, spam, or promotional activities.
  • (i) Attempt to access unauthorized parts of the Platform, or interfere with servers, databases, or any infrastructure supporting the Services.
  • (j) Reverse engineer, decompile, or disassemble any part of the Platform to derive source code or other trade secrets.
  • (k) Introduce harmful elements like viruses or malicious software into the Platform.
  • (l) Act in any way that harms MeetSpa’s reputation or business interests.
  • (m) Facilitate business in regions or with parties subject to trade restrictions or embargoes.

In addition, you agree not to:

  • (a) Use automatic devices (e.g., robots or spiders) or manual methods to monitor or copy materials from the Platform without our prior consent.
  • (b) Attempt to engage in denial-of-service attacks or other disruptive activities targeting the Platform.


2.5 Copyright Infringement and Takedown Procedures

If you believe that any Content posted on the marketplace infringes your copyright, or contains fraud, scams, or harassment, please contact us at legal@meetspa.net. Your notice should clearly identify the specific Content and include evidence proving your ownership of the copyright or your authority to act on behalf of the copyright holder. Alternatively, a certified takedown notice may be included.

We will review any reports of alleged violations internally. However, we may not always notify you of the outcome of our review. Any information you provide may be shared with other users, third parties, or law enforcement to assist in evaluating the infringement claim or removing the infringing content. If we determine that the content violates copyright laws, we will remove it in accordance with relevant copyright legislation in the country where the content originated.


2.6 Feedback and Customer Support

We welcome any ideas, suggestions, or feedback (“Feedback”) that you voluntarily provide to help us enhance the Marketplace and Services. By submitting Feedback, you give us all rights, title, and interest in it, enabling us to use, register, modify, monetize, or otherwise apply it without compensating you. You agree to assist us, if needed, in establishing our ownership of the Feedback.

To assist you with using the Marketplace and Services, we offer basic information through our Support Site. While we aim to provide accurate and current support materials, we cannot guarantee that the content will always be up-to-date or completely accurate due to continuous improvements. Additionally, although we may provide email support from time to time, we cannot promise specific response times.


2.7  Privacy and Data Protection

(a) Data Protection. Access to a User's PII is restricted to authorized MeetSpa personnel or contractors, and is only permitted to fulfill the obligations outlined in this TUA. MeetSpa will promptly notify Users of any suspected or known security breach that may result in unauthorized access, use, disclosure, alteration, or destruction of PII. Additionally, MeetSpa will notify Users if we receive any legally binding request from a governmental authority for PII disclosure, and will give Users the opportunity to waive their rights or seek a protective order, unless prohibited by law. MeetSpa warrants that its handling of PII—whether in terms of collection, access, use, storage, disposal, or disclosure—complies with all applicable laws. We also commit to complying with Payment Card Industry Data Security Standard (“PCI DSS”) requirements for any payment data, as set by the PCI Security Standards Council, and will ensure that any third-party service providers we contract with for payment processing or data storage are also PCI DSS compliant.

(b) Privacy. MeetSpa acts as the data controller for any personally identifiable data ("PID") collected through the Marketplace. PID refers to any information collected by or on behalf of MeetSpa in relation to this TUA or through the Marketplace that can identify, contact, or locate a living individual, or from which an individual’s identity could be inferred. This includes, but is not limited to, name, image, email address, physical address, IP address, phone number, credit card details, bank account numbers, or similar information. Our handling of PID is outlined in our Privacy Policy. For Hosts, any disclosure of PID related to a Reservation is not considered a sale, but an intentional disclosure directed by the Professional or end-user whose PID is involved, done to fulfill contractual obligations. Neither party shall be considered a service provider, agent, processor, or custodian concerning PID shared under this TUA. However, if applicable laws prohibit such actions, Hosts must obtain consent from the individual whose PID is being shared before disclosing it. Both parties are responsible for ensuring compliance with applicable privacy and data security laws. MeetSpa may anonymize, pseudonymize, or combine any information, including PID or Content, and utilize it in an anonymized form for purposes such as enhancing the Marketplace or Services, or developing marketing materials, all in accordance with applicable laws.




Section 3: MeetSpa Service 

3.1 Provisions for Professional Users 

(a) Creating a Reservation. Reservations are considered finalized when a Host accepts a Professional’s Reservation request. These Reservations form a legally binding contract between the Professional and Host and are subject to any additional terms and conditions the Host may provide in their listing or through direct communication. This includes any supplementary Reservation Agreements or other terms set by the Host, which will be shared with you before your Reservation is confirmed. When you make a Reservation for a Workspace, it grants you a limited, revocable license to use the Workspace, as per the conditions outlined in this Agreement and any supplementary Reservation Agreement. A Reservation may be terminated by the Host without prior notice or refund if the Host believes that:
(i) the Reservation was misrepresented by you,
(ii) the Reservation deviates from the originally planned terms or violates this TUA,
(iii) the Reservation jeopardizes the safety or security of the Workspace, its tenants, or employees, or
(iv) the Reservation causes disturbances such as noise, odor, or other disruptions to the Workspace or the Host’s tenants or operations.

(b) Confirmation of Reservation. Professionals must have a valid account to complete a Reservation. The process for confirming a Reservation involves reviewing the Workspace’s description and confirming its availability. Professionals are encouraged to carefully read through the Workspace Description and services offered before completing the Reservation. In some cases, additional verification (such as age or general liability insurance) may be required to confirm a Reservation. All applicable fees, charges, and taxes will be displayed before the Reservation is completed. You are responsible for all associated costs, and all Reservations are governed by our Cancellation and Refund Policy.

(c) Limited License to Use Workspace. When you Reserve a Workspace, you are granted a temporary license to enter and use the Workspace according to the specific terms of the Reservation and as confirmed by the Host. This license is not a lease and does not grant access to the Workspace beyond the specified times and conditions. Hosts retain the right to re-enter the Workspace as agreed upon in the Reservation Agreement.

(d) Conduct and Responsibility. During your Reservation, you must comply with the Community Guidelines and any terms outlined in the Reservation Agreement. You are responsible for the actions of all attendees and ensuring that the use of the Workspace adheres to the agreed-upon terms. This includes:
(i) ensuring the conduct of attendees is in line with the Reservation Agreement,
(ii) ensuring that the usage of the Workspace does not exceed the agreed terms,
(iii) coordinating timely setup and breakdown of your Reservation, and
(iv) complying with all applicable laws and obtaining any necessary permits. You accept responsibility for any damage to the Workspace or Amenities caused by you or your attendees and agree to indemnify the Host against any claims, including those arising from negligence or illegal activity. At the conclusion of your Reservation, you must return the Workspace in the same condition as it was provided, or as otherwise agreed upon, and notify the Host of any damage to the Workspace or Amenities. All outstanding fees are subject to our Fees Overview and Cancellation and Refund Policy.

(e) Attendees. You are responsible for your actions and omissions as well as those of any invitees or individuals you allow access to the Workspace (collectively referred to as “Attendees”), excluding the Host and the Host's invitees, if applicable. You must ensure that Attendees meet the Host’s requirements for the Workspace and are informed of and agree to the Host’s terms, conditions, rules, and restrictions. Additionally, you are responsible for ensuring that all minors are accompanied by an adult responsible for them and that you are legally authorized to act on behalf of any minor Attendees.

(f) Using Host Services. You are responsible for evaluating the description, costs, restrictions, and terms for any Host Services related to your Reservation. It is your responsibility to comply with all applicable laws, rules, and regulations when using these services. Subject to applicable laws, we are not liable for any actions or failures of the Host, the quality of Host Services, or any loss or injury you or others experience in connection with Host Services.

(g) Holdovers and Additional Fees. You agree to vacate the Workspace by the end of the agreed Reservation time or at another mutually agreed time with the Host. If you stay beyond the end time without the Host's consent, you forfeit your license to use the Workspace, and the Host may take lawful action to remove you. Additionally, you agree to pay any overtime charges ("Overtime Charges"), along with applicable Professional Fees, Taxes, and any expenses incurred by the Host. Overtime Charges may be calculated based on exceeding time limits, such as an hourly rate billed in 30-minute increments. MeetSpa may also apply a Service Fee for any Overtime Charges, Damages, or other charges assessed by the Host. You can find more details about all fees and charges in our Fees Overview. If MeetSpa determines that a Host is entitled to additional fees, charges, or damages in accordance with this TUA, MeetSpa's policies, or the Reservation Agreement, we will collect the necessary amounts from you to settle the outstanding obligation. MeetSpa reserves the right to pursue payment through any available means for any unpaid fees, charges, or damages.

(h) Cancellation and Refunds. All Reservations are subject to a grace period, allowing for a refund if the Reservation is canceled within twenty-four (24) hours after receiving a confirmation, provided the cancellation does not occur within forty-eight (48) hours of the Reservation start time. Cancellations and any applicable refunds are subject to our Fees Overview and Cancellation and Refund Policy. To cancel a Reservation, you must use the “Cancel Reservation” function on the Marketplace; cancellations via messages, chats, or emails are not accepted. If a Reservation is canceled by you within the grace period, or if MeetSpa cancels a confirmed Reservation before it begins, we may, at our discretion, issue (i) a full or partial refund, or (ii) a dollar-for-dollar credit ("MeetSpa Credit") that can be applied to a future Reservation.


3.2 Provisions for Hosts

(a) Permission to List and Reserve Workspaces.  Hosts must have the legal right to List and confirm Reservations for Workspaces. This includes ensuring that the Workspaces meet all legal requirements such as obtaining necessary permits, licenses, and registrations. Additionally, you are obligated to facilitate the Professional’s use of the Workspace as agreed upon in the Reservation. Hosts are not allowed to List or confirm Reservations for Workspaces they do not own or have explicit permission to List.

(b) Listings. When Listing a Workspace, you are required to provide a complete and accurate description, including details such as the cost, availability, any amenities, and a list of rules. The Description should offer a realistic understanding of how Professionals can use the Workspace and include any restrictions or shortcomings. It’s essential that all terms outlined in the Listing are consistent with MeetSpa’s policies and this TUA, and they should not contradict any of the rights or obligations under this Agreement.

(c) Conditions of the Workspace. As a Host, you are responsible for maintaining the Workspace and its amenities in a condition that aligns with what is stated in the Listing. The Workspace should be safe, clean, and ready for use as described. All utilities such as electricity, water, and HVAC services must be functional and included in the Reservation unless otherwise stated. If there are any existing physical issues (like plumbing or electrical defects), these should either be fixed or disclosed before the Workspace is Listed.

(d) Reservations and Binding Agreement. Once a Professional accepts a Reservation, it forms a legally binding agreement between the Host and the Professional. By confirming the Reservation, you agree to provide the Workspace and any services as outlined in your Listing. Additionally, you must also pay the applicable Service Fees to MeetSpa in accordance with the Platform’s policies.

(e) Reservation Price and Adjustments. You are solely responsible for setting the price for your Reservation, which includes any taxes or service fees. Once a Professional confirms a Reservation, the price is locked in and cannot be increased. In the event that MeetSpa issues a refund to the Professional in accordance with our policies or the Reservation Agreement, you may not receive the full amount of the Reservation Price. MeetSpa will not be liable for any portion of the Reservation Price not received by you due to such a refund.

(f) Surveillance and Monitoring. If you use security cameras or any surveillance equipment in your Workspace, you must disclose this in the Listing, including how the equipment will be used to monitor the Professional’s activities. You are prohibited from installing or using security devices in private areas such as bathrooms. All surveillance must be disclosed upfront to ensure transparency with the Professional. A private workspace is defined as any area not intended for commercial use during a Reservation.

(g) Reservation Agreements. In certain cases, MeetSpa may require you to provide a supplemental Reservation Agreement alongside your Listing. This Agreement may include additional terms and conditions specific to the use of the Workspace and any amenities provided. These terms must not impose rules or obligations that conflict with the Listing Description or alter the rights and responsibilities of either the Professional or the Host. When applicable, this Agreement will become part of the binding contract between the Host and the Professional.

(h) Host Conduct and Legal Compliance. You are responsible for ensuring that your Workspace and all activities associated with it comply with applicable laws, including those regarding alcohol service, property maintenance, and necessary licenses. If MeetSpa determines that you need to prove compliance with these laws, you must provide such documentation when requested. Furthermore, any legal obligations related to the Workspace, including tax payment and other fees, are your responsibility as a Host.


3.3 MeetSpa Insurance Offerings

MeetSpa does not provide, underwrite, or maintain any form of insurance coverage for users on the marketplace. We do not offer insurance policies, nor do we act as an agent, broker, or representative of any insurance provider. While we may suggest third-party insurance companies for your consideration, this does not constitute an endorsement, guarantee, or obligation to purchase coverage from them.

By choosing to obtain a quote or purchase a policy from a third-party insurance provider, you acknowledge that:

  1. MeetSpa is not responsible for any insurance coverage, claims, or disputes. All matters related to policies, claims, coverage limits, and eligibility must be handled directly with the insurance provider.
  2. We do not guarantee the adequacy, effectiveness, or availability of any suggested insurance policies. It is your responsibility to evaluate any insurance provider and policy terms before making a purchase.
  3. You are solely responsible for securing and maintaining any insurance coverage necessary for your business, property, and liabilities. MeetSpa does not require users to obtain insurance but encourages proper protection for Hosts, Professionals, and Guests.
  4. MeetSpa assumes no liability for claims, damages, or losses arising from the use of our marketplace, including but not limited to property damage, personal injury, business interruptions, or financial losses.
  5. Any insurance you purchase is at your sole discretion and expense. MeetSpa does not manage or facilitate claims, nor do we intervene in disputes between users and their insurance providers.

By continuing to use MeetSpa, you acknowledge and agree that you are fully responsible for managing your insurance needs. MeetSpa bears no responsibility for any gaps in coverage and does not intervene in claims or disputes regarding third-party policies. Additionally, failure to maintain adequate insurance may impact your ability to use MeetSpa services, including hosting or booking spaces.


3.4 Charges for Damage and Cleaning


(a) Damages to Workspaces
Professionals are accountable for any damages they or their Attendees cause to a Workspace or its property. Hosts must submit a report of any damages, along with supporting documentation (“Damages Claim”), to MeetSpa within 72 hours after the Reservation ends. MeetSpa will notify the Professional of the Damages Claim charge. If the Professional disputes the charge, the claim will be handled through the MeetSpa Dispute Resolution Process. Alternatively, Hosts may choose to seek payment for covered damages caused during a Reservation by a Professional or their Attendees, as per the Property Damage Guarantee Terms.


3.5 Referral System

MeetSpa provides a referral program that allows users, including both Hosts and Professionals, to share unique referral codes with others. By participating in the referral program, you agree to the following terms: Users may earn rewards when their referred users sign up and complete specific actions, such as making a booking. Referral rewards are non-transferable, non-refundable, and have no cash value. They may only be redeemed in accordance with the terms outlined below. Hosts who refer other hosts will receive one free featured ad on an active listing when the referred host successfully completes their first booking. Professionals who refer other professionals will receive a 5% discount on their next booking, which is applied after the referred professional completes their first booking. The referred professional will also receive a 5% discount on their first booking as a welcome incentive.

Referral rewards apply only to bookings made through the MeetSpa marketplace and cannot be exchanged, transferred, or combined with other offers. MeetSpa reserves the right to modify, suspend, or terminate the referral program at any time without prior notice. Additionally, we may withhold or revoke referral rewards if fraudulent, abusive, or deceptive activity is suspected.

By participating in the referral program, you acknowledge that MeetSpa is not responsible for lost, expired, or unredeemed rewards and that all decisions regarding reward eligibility and distribution are at MeetSpa’s sole discretion.


Section 4: Disputes, and Binding Arbitration


4.1 Disputes Between Users

MeetSpa encourages users to address and resolve conflicts directly, fostering open communication. If a User Dispute arises, users are advised to inform MeetSpa within 72 hours following the Reservation. It's essential to document any relevant details, including damage, statements, or other facts, as they may affect the resolution of the dispute and enforcement of applicable terms or policies. If users cannot resolve their differences independently, they can escalate the dispute through the following process:

Step 1: Initial Resolution Attempts
Before involving MeetSpa, users are expected to attempt resolving any conflicts or disagreements (referred to as “User Disputes”) informally. This should be done in good faith through messaging on the Platform. If this direct communication does not lead to a resolution, either party may escalate the dispute by submitting it to MeetSpa’s Disputes Team.

Step 2: Escalation to MeetSpa’s Disputes Team
If informal resolution fails, users can forward the User Dispute to MeetSpa by submitting a detailed written summary of the issue, along with supporting documentation, to MeetSpa’s Disputes Team at legal@meetspa.net. Users are required to cooperate with the Disputes Team by providing requested information and assisting in the resolution process. The Disputes Team will work to resolve the issue by engaging with both parties. If a mutually agreeable solution is reached, or if MeetSpa determines that one party is liable for fees, damages, costs, refunds, or any other obligations, MeetSpa may collect such amounts as per this TUA, the Reservation Agreement, or any relevant policies.
Additionally, MeetSpa may request that both users participate in a mediation or alternative dispute resolution process. This process will be facilitated either by MeetSpa or a third-party mediator chosen by MeetSpa. Any mediation or dispute resolution arranged by MeetSpa will be provided at no cost to the users.


4.2 Binding Arbitration

(a) Arbitration Process. You and MeetSpa agree that any dispute, claim, or issue arising from or related to this TUA, the MeetSpa Marketplace, or Services (collectively referred to as “Disputes”) will be resolved exclusively through binding arbitration, rather than in a court of law. The process for arbitration is as follows:

1. Disputes under $25,000 USD
If the dispute involves a claim of less than $25,000 USD (or its equivalent in the local currency of the jurisdiction where the Reservation or Workspace is located), the dispute will be handled online via Fair Claims (www.fairclaims.com) or another arbitration service chosen by MeetSpa. The arbitration will be conducted according to the rules and procedures in effect at the time the dispute is filed. You consent to receiving electronic notifications related to the arbitration process via the email associated with your account. If you fail to respond in a timely manner, you will be liable for any associated legal or court fees. The party filing the dispute is responsible for the filing costs, including fees incurred by MeetSpa. If you prevail in the dispute, you may seek to recover these costs.

2. Disputes of $25,000 USD or more
For disputes involving claims of $25,000 USD or more, arbitration will take place before a single arbitrator, with JAMS administering the process if available in the jurisdiction of the Workspace. This includes claims related to breach, enforcement, or interpretation of the TUA or any Reservation Agreement. Arbitration will occur in the county where the Reservation or Workspace is located unless both parties agree otherwise. The arbitrator will apply the substantive laws of that jurisdiction. Claims ranging from $25,000 to $250,000 USD will follow JAMS Streamlined Arbitration Rules.

The arbitration will be governed by the laws of the jurisdiction where the Workspace is located, such as the Federal Arbitration Act (9 U.S.C. §§ 1-16) in the United States. To initiate arbitration, the party seeking arbitration must provide a written demand specifying the claim and desired relief. Both parties irrevocably consent to service of process through personal service at their registered or primary address. This TUA does not affect any party's right to serve process in other legally permitted ways.

If neither Fair Claims nor JAMS is available, or if MeetSpa deems it necessary, an alternative arbitration service may be used. All disputes will be resolved through binding arbitration rather than litigation.

3. Cost Sharing and Legal Fees
Once arbitration is initiated, both parties will equally share the costs of the arbitration, including the facility and reporter fees, unless otherwise determined by the arbitrator. Each party will cover its own legal fees and expenses. However, the arbitrator may award the prevailing party the costs of arbitration or legal fees, as deemed appropriate.

(b) Remedies. The arbitrator may award any remedies available under applicable law but will not have the authority to modify the terms of this TUA or any Reservation Agreement. The decision rendered by the arbitrator will be reasoned and final, binding, and not subject to appeal. Both parties will act promptly to comply with the decision, including paying any amounts owed or taking required actions. Any judgment stemming from the arbitration can be enforced in any court with proper jurisdiction.

(c) Exclusions. Despite the arbitration clause, the parties agree that any disputes concerning the ownership or misuse of the other party’s intellectual property—such as patents, copyrights, or trademarks—must be brought before the state or federal courts located in Houston, Texas, or another jurisdiction where MeetSpa operates, with mutual consent. In such cases, either party may also seek provisional remedies for injunctive relief from a court with competent jurisdiction.



4.3 Class Action, Jury Waiver, Conflict of Rules, and Confidentiality 

By agreeing to this TUA, you and MeetSpa both waive your right to participate in class actions or consolidated arbitration, and agree that any claims or disputes arising from this TUA or any Reservation Agreement will only be brought individually, not as part of a class or group. Additionally, both parties waive the right to a jury trial, whether in arbitration or court, to the extent permitted by law.

If you wish to opt out of this class action and jury waiver provision, you may do so by emailing us at optout@meetspa.net within 30 days of your first use of the Platform or Services. To opt out, you must provide your name, phone number, physical address, and email address in your opt-out notice. This is the only method for opting out of this Section, and failure to follow these instructions constitutes your consent to the waiver. Opting out of this Section does not affect the validity of any other provision in this TUA, which will remain in full force and effect. However, please note that the waiver is not applicable in jurisdictions where it is prohibited by law.

In the event that any part of this Section 4 is found to be invalid or unenforceable, the court or arbitrator reviewing the case will only modify the provisions as minimally necessary to comply with applicable laws. All other provisions of this TUA will remain valid and enforceable.

Furthermore, all proceedings conducted under this Section, including the results, will remain strictly confidential. Parties involved in such proceedings, including any representatives, will not disclose any materials, testimony, or evidence unless required by law. If needed, the parties may agree to enter into a separate confidentiality agreement or order to further safeguard the privacy of the proceedings and their outcomes.


Section 5: Additional Legal Terms 


5.1 Disclaimers and Limitation of Liability

MeetSpa is not responsible for the condition, nature, or provision of any Workspace, services offered by hosts, or Professional services. Hosts and Professionals are independent third parties who set their own prices, use their own resources, and have control over the use of their Workspaces. MeetSpa does not guarantee the accuracy of any information provided about users, Workspaces, or services, and is not responsible for performing background checks on hosts or professionals, nor for ensuring that Workspaces comply with legal requirements. Any information provided through the Platform is “as is” and should not be considered as a warranty or representation regarding its completeness or accuracy.

By using the Platform and Services, you assume all risks related to reservations. MeetSpa is not responsible for any injury, property damage, or loss arising from negligence, intentional misconduct, or criminal activity of users or third parties. You voluntarily assume all risks related to illness, bodily injury, disability, or death that may result from activities occurring in connection with a reservation. This includes exposure to communicable illnesses. You agree to hold harmless MeetSpa and any Professionals or Hosts from any liability resulting from these risks.

The Platform and Services are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to warranties regarding merchantability, fitness for a particular purpose, suitability, or non-infringement. MeetSpa does not guarantee that the Platform or Services will be error-free, free from viruses, or meet your specific needs or expectations. We disclaim any responsibility for correcting errors or for discontinuing features or the Platform itself at any time.

In jurisdictions where laws do not allow the exclusion of certain warranties or limitations of liability, some or all of the above disclaimers may not apply to you, and you may have additional rights.

MeetSpa’s liability for any damages arising from your use of the Platform or Services, whether direct or indirect, is limited to the fees you paid to MeetSpa for using the Platform or Services (excluding any amounts paid to Hosts or Professionals). We will not be liable for any other damages, even if we have been advised of the possibility of such damages. If you are dissatisfied with the Platform or Services, your sole remedy is to discontinue their use.

The limitations of liability described here apply to the maximum extent allowed by applicable law.


5.2 Indemnification


You agree to indemnify, defend, pay, and hold harmless MeetSpa and its affiliates, including agents, directors, shareholders, employees, vendors, and others, from any third-party claims, liabilities, losses, damages, or related expenses (including reasonable legal costs) that arise from or are related to:
(a) provision or use of your Workspace (for Hosts) or use of Workspaces (for Professionals);
(b) any Content you provide through the Platform;
(c) failure to comply with applicable laws or the Rules;
(d) providing inaccurate or incomplete information to us;
(e) breach of any representations, warranties, or obligations under this TUA;
(f) any contract or agreement with another user not facilitated through the Platform; and
(g) bodily injury (including death) or property damage caused by you or your guests.
This indemnification survives the termination of this TUA and applies to the fullest extent allowed by law.


5.3 Right to Amend

MeetSpa reserves the right to amend or modify this TUA at any time by posting the updated version on our website, sending you an email, or otherwise notifying you through the Platform. Your continued use of the Platform or Services after such amendments indicates your consent to the revised TUA. If you disagree with the revised TUA, you must close your Account by contacting us.


5.4 Force Majeure; Cancellations


MeetSpa is not liable for nonperformance due to events outside its reasonable control, including telecommunications failures, nonperformance by vendors, fires, pandemics, epidemics, political unrest, or other force majeure events. Cancellations of Reservations, whether with or without cause, are subject to our Cancellation and Refund Policy. You should carefully review this policy before making a Reservation.


5.5 No Assignment


You may not assign this TUA or any of your rights, including management of your Account, without prior written consent from MeetSpa. Any unauthorized assignment will be void. MeetSpa may assign this TUA in the event of a sale or transfer of part or all of its business, and such a transfer will bind successors in interest.


5.6 Entire Agreement; Interpretation


This TUA, along with any Reservation Agreement, incorporates all related policies, such as the Community Guidelines, Privacy Policy, Cancellation and Refund Policy, and others referenced herein. These documents form the complete and exclusive agreement between you and MeetSpa regarding your use of the Platform or Services, superseding all prior agreements. Terms like "including" mean "including but not limited to," and "or" can be read as "either… or…" or "both… and…." Headings are for convenience only and do not affect the interpretation of the provisions. All amounts discussed in this TUA are in USD.


5.7 Reformation/Severability


If any part of this TUA is found to be invalid or unenforceable, it will be reformed or reinterpreted to the extent required by law, while preserving its original intent. If reformation is not possible, that provision will be removed without affecting the validity of the remaining provisions.


5.8 Waiver


The failure of MeetSpa to enforce any provision of this TUA does not constitute a waiver of that provision, unless acknowledged in writing by us. The exercise of remedies by either party under this TUA is without prejudice to other remedies available under this agreement or applicable law.


5.9 No Third-Party Beneficiaries


This TUA is intended solely for the benefit of the parties involved and does not confer any rights or remedies on third parties.


5.10 Notice According to § 36 Consumer Dispute Resolution Act


As per the German Consumer Dispute Resolution Act, MeetSpa is not obligated to participate in consumer arbitration proceedings to resolve disputes with you.


5.11 Notice


Notices related to this TUA should be sent to legal@meetspa.net. To the extent allowed by law, any email notice from MeetSpa will be considered received by you one day after being sent and will have the same legal effect as physical delivery.